General Information after your Osteopathic Treatment
Please read the following information if you have concerns following your treatment
It is common to feel stiff and sore following treatment; this usually lasts around 48-72 hours. Most people describe their reaction as similar to the aching and pain felt after exercising. It is common also to feel tired after a treatment. If you have any concerns about your treatment, please call us.
You have been seen by a qualified and registered osteopath who has provided an appropriate course of action on your first visit. If you have been asked to return for a follow up appointment, your osteopath will have explained the importance of doing so to achieve a particular outcome.
Patients are allotted approximately 55 minutes for their first appointment and approximately 30 minutes for any follow up appointments. Allotted times are not fixed and your osteopath may spend more or less time during your appointment. Time spent on treatment is dependent of the complexity of the problem or how much can be achieved on each visit. Time is also required for providing exercises and advice.
If you have been asked to undertake some exercises, please try to do these regularly and follow the plan set by your osteopath. If your osteopath asked you not to exercise, there will be a reason for this which was explained to you, and you should wait until advised before resuming general exercise.
Always try to remain active if possible; this helps your recovery as well as maintaining your mobility.
If you have been referred for a scan or further investigation, please keep in touch to let us know the result.
Late Cancellations and No Shows
Please note there is a fixed fee of £26 payable if a patient does not turn up for an appointment or does not provide us with 24 hours’ notice of cancellation. Please remember that other patients may be waiting to get an appointment.
Contact us
Please contact us if you have any concerns or questions about your treatment.
Warminster Osteopathic Clinic, 4 Station Road, Warminster, Wilts BA12 9BR
01985 213927
Reception - info@warminsterclinic.co.uk
Practice Manager – clare@warminsterclinic.co.uk
Principal Osteopath – jon@warminsterclinic.co.uk
Complaints Procedure
Step 1 - Contact the Clinic
If you have a complaint or concern about the level of care you have received from an osteopath or any member of staff, please let us know.
Our promise to you is that we shall:
Treat your complaint seriously
Work to resolve your complaint promptly and in confidence
Learn lessons and use them to review and, where appropriate, improve our service
Please make your complaint to the Practice Manager either in person, by phone or in an email (clare@warminsterclinic.co.uk) or by letter.
If you telephone us or speak to us in person, the complaint will be logged and whoever takes your call will attempt to resolve the issue for you. If you are not satisfied, we will tell you when it is likely that the Practice Manager or Principal Osteopath will be free to ring you to discuss the matter or invite you to come to the practice to do so.
We will investigate your complaint during the following few days and will aim to:
Find out what happened and what went wrong
Make sure you receive an explanation and apology if this is appropriate
Deal with your complaint and reach an amicable solution
Identify what we can do as a practice to ensure that this problem does not arise again
Step 2 – Contact the Institute of Osteopathy Complaints Resolution Service
If you feel that your complaint has not been resolved to your satisfaction, you can talk to an independent source about it by ringing the Institute of Osteopathy on Freephone 0800 110 5857, or email enquiries@iOsteopathy.org
Step 3 – Contact the General Osteopathic Council
If you are concerned about safety and you wish to instigate a formal complaint with the regulatory body, the General Osteopathic Council can be contacted on 0207 3576655. Please note that the General Osteopathic Council cannot award compensation.