Privacy Policy for this Website
This privacy policy sets out how Warminster Osteopathic Clinic uses and protects any information that you give Warminster Osteopathic Clinic when you use this website.
Warminster Osteopathic Clinic is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Warminster Osteopathic Clinic may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from April 2018.
Warminster Osteopathic Clinic and Jonathan Penny are registered with the Information Commissioner's Office.
What we collect
We may collect the following information:
name
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
The following are not strictly necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).
Functional Cookies
This website will:
Track the pages you visit, on this website only, via Google Analytics and Square Space Analytics
Targeting Cookies
This website will:
Allow you to share pages with social networks such as Facebook, Twitter, Instagram, Google+, LinkedIn, Pinterest (if available)
This website will not:
Share any personal information with third parties because we value your privacy as much as you do.
Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Privacy Policy for Patients at Warminster Osteopathic Clinic
This policy covers osteopathic patients of Warminster Osteopathic Clinic.
Consent
You have control over the information about you. If we want to use it, then we have to ask your permission. New regulations mean that we must keep a record of your consent.
When you become a patient at the Clinic, we will ask you to fill in a registration form. We ask for your name and contact information, and for your date of birth, in order to distinguish you from other patients with the same name. You may withdraw consent at any time. Please request this in writing or by email, as we must keep a paper trail. We ask for consent in three areas:
1. Medical information
In order for us to treat you safely, we need your medical information. Your osteopath will ask you for the information during your consultation. It may be necessary to share your medical information with other medical professionals (eg a doctor), or with private medical insurance companies and solicitors if you are making an insurance claim.
2. Contact information
In order to contact you about your appointments, we need to hold your contact information in paper and in electronic format.
3. Marketing emails
We can email you with updates on Clinic holiday opening times, osteoporosis screening dates, new services, staff changes and occasional offers, if you give your consent.
Storage of information
We keep your medical records and contact details on Patient Record cards in locked filing cabinets. If we need to write to other medical professionals, to insurance companies or to solicitors, then a copy of these letters and reports is held securely on our password-protected computers, and backed up to a secure online site. If you signed up to our email mailing list, your details are held securely on the MailChimp server.
Legal basis for keeping the information
The legal basis for keeping your medical and contact information is contractual. If we don’t have your medical notes, we can’t treat you safely and cannot perform our side of the contract with you. We use your phone number and email to contact you about your appointments. We use your date of birth and address to distinguish you from other patients with the same name. The legal basis for holding your contact details on our MailChimp marketing list is consent.
Length of time we keep the information
We keep your information until you tell us not to.
Controlling your personal information
You have the right:
1. To be informed
2. Of access
3. To rectification
4. To erasure
5. To restrict processing
6. To object
7. Not to be subject to automated decision-making, including profiling
You may withdraw any or all consents at any time without giving us a reason. Please request this in writing or by email.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of personal information which we hold about you under the Data Protection Act 1998 and the General Data Protection Regulation (from 25 May 2018). You have the right to request correction of mistakes (except medical opinions, as these are opinions, not facts), to delete data and to withdraw consent. If you do not give, or withdraw consent to hold your medical data, we cannot treat you safely and you will cease to be a patient at the Clinic.
This service is free of charge. We will provide the information within 28 days. Before we send out any personal information or make changes, we will make reasonable efforts to check your identity and that you are entitled to this information.
If you would like a copy of the information held on you, please write to The Data Protection Officer, Warminster Osteopathic Clinic, Azalea Cottage, Chapel Lane, Charlton All Saints, Salisbury SP5 4HF or email info@warminsterclinic.co.uk.
Some Frequently Asked Questions about our Privacy Policy
Why do I have to give my consent?
You have control over the information about you. If we want to use it, then we have to ask your permission. New regulations mean that we must keep a record of your consent.
Where do you keep my information?
We keep your medical records and contact details on Patient Record cards in secure filing cabinets. If we need to write to other medical professionals, to insurance companies or to solicitors, then a copy of these letters and reports is held securely on our password-protected computers, and backed up to a secure online site.
If you signed up to our email mailing list, your details are held securely on the MailChimp server.
What legal basis do you have for keeping my information?
The legal basis for keeping your medical and contact information is contractual. If we don’t have your medical notes, we can’t treat you safely and cannot perform our side of the contract with you. We use your phone number and email to contact you about your appointments. We use your date of birth and address to distinguish you from other patients with the same name.
The legal basis for holding your contact details on our MailChimp list is consent.
Can I see which information you have about me?
Of course! We will supply a copy of the information we hold about you within 28 days and at no cost to you. We will make reasonable efforts to ensure that you are who you say you are before we hand out any personal data.
Can you change my information?
Yes, we can. You have the right to have any mistakes rectified. This does not include medical opinions, as these are opinions, not facts.
How long do you keep my details?
We keep your details until you tell us not to.
Can you delete my data?
Yes, we can. Remember that we cannot treat you safely if we don’t have your medical information.
I’ve changed my mind
That’s OK! You can withdraw any or all of your consents at any time without giving us a reason.
Who is your Data Protection Officer?
The Practice Manager, Clare Penny, is the Data Protection Officer for Warminster Osteopathic Clinic.
Can I see your full Privacy Policy?
Our Privacy Policy is on this page - just scroll up.
How do I contact you?
We are required to keep a paper trail of requests for information, to correct mistakes, to delete data and to withdraw consent. So please contact us in writing to Warminster Osteopathic Clinic, 4 Station Road, Warminster BA12 9BR or by email to clare@warminsterclinic.co.uk.